Privacy Policy

Ideal Minds ("Ideal Minds," "we," "us," or "our") provides coaching services and digital tools for neurodivergent young adults and their families. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit idealmindscoaching.com or interact with our quiz, chatbot, contact channels, and related services (collectively, the "Services").

By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

We collect information you provide directly to us, information generated as you interact with the Services, and information from the third-party tools we use to deliver them.

Information you give us

• Neuro-Archetype quiz responses.When you complete the "Find Your Neuro-Archetype" quiz, we collect your first name, last name, email address, and phone number, along with the answers you provide about your age, education, employment, neurodiversity status, life challenges, coaching goals, and personal reflections.
• Chatbot conversations. When you use our IdealMind chat assistant, we receive the messages you send and the conversation history needed to generate a useful reply.
• Discovery call bookings. When you book a call, scheduling is handled by Calendly. Calendly collects your name, email address, phone number, and chosen time, and shares that information with us so we can prepare for your call.
• Direct correspondence. If you email or call us, we receive whatever information you choose to share.

Sensitive personal information

The quiz invites you to share information about diagnoses, neurodiversity, mental health history, and other personal experiences. This information may be considered sensitive under laws such as the California Consumer Privacy Act (CCPA/CPRA) and the EU and UK General Data Protection Regulation (GDPR). We collect this information only to provide our coaching services to you and only with your knowledge — you choose what to disclose. We do not use it to infer characteristics about you for advertising or any purpose other than delivering the Services you requested.

Information collected automatically

• Analytics. We use Vercel Analytics and Vercel Speed Insights to understand aggregate, non-identifying usage patterns (pages viewed, device type, country, performance metrics). These tools are designed to avoid tracking individuals across sites and do not use cookies for cross-site tracking.
• Local and session storage.We use your browser's local storage to save your in-progress quiz answers so you can resume if you leave the page, and session storage to keep your chat history available within a single session. These are stored on your device, not on our servers, and you can clear them at any time through your browser settings.
• Event data. We track high-level interactions such as which CTAs are clicked, when the quiz is started or completed, and when the chat is opened — used in aggregate to improve the Services.

We use the information we collect to:

• Generate your personalized Neuro-Archetype results and coaching recommendations.
• Match you with a coach who fits your goals and learning style.
• Respond to questions you send through the chatbot, email, phone, or contact form.
• Schedule and prepare for discovery calls you book with us.
• Communicate with you about coaching, programs, scheduling, and updates you have asked for.
• Improve the Services, including the quiz, the chatbot, and the website experience.
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Comply with our legal obligations and enforce our Terms of Service.

We do not sell your personal information, and we do not use sensitive information about your neurodiversity or mental health for advertising or profiling.

We share personal information only as described below:

• Service providers. We use trusted vendors to host the website and run our backend (Vercel, Amazon Web Services), schedule discovery calls (Calendly), and power the IdealMind chatbot (which routes messages to a third-party large language model provider). These providers process your information on our behalf under contractual confidentiality and security obligations, and only for the purposes we authorize.
• Coaches. If you start working with an Ideal Minds coach, we share the relevant information from your quiz and intake with that coach so they can prepare and serve you well.
• Legal and safety reasons. We may disclose information when we have a good-faith belief it is necessary to comply with the law, respond to a valid legal request, protect the rights or safety of any person, or investigate potential violations of our Terms.
• Business transfers. If Ideal Minds is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will give you notice before your information becomes subject to a different privacy policy.

We do not sell your personal information,and we do not "share" it for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA.

We keep personal information only as long as we need it for the purposes described in this policy, or as required by law. In general:

• Quiz submissions and contact details are kept for as long as you remain a prospective or active client, plus a reasonable period after for record-keeping, until you ask us to delete them.
• Chat conversationsare not stored on our servers for long-term use. The chat history visible on your device is kept in your browser's session storage and is cleared when you close the tab.
• Analytics eventsare aggregated and retained according to our analytics provider's standard retention.

You can ask us to delete your information at any time by emailing info@idealmindscoaching.com.

Depending on where you live, you may have specific rights over your personal information. Regardless of location, you can always:

• Ask us what personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your information.
• Withdraw consent for any optional communications.

California residents (CCPA / CPRA)

If you are a California resident, you have the right to know what personal information we collect, use, disclose, and (if applicable) sell or share; the right to delete personal information we have collected from you; the right to correct inaccurate personal information; the right to limit our use of sensitive personal information to what is necessary to provide the Services; and the right not to receive discriminatory treatment for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. To submit a request, email info@idealmindscoaching.com. We may need to verify your identity before responding.

EU, EEA, and UK residents (GDPR / UK GDPR)

If you are in the EU, EEA, UK, or Switzerland, our legal basis for processing your information depends on what we are doing with it:

• Consent — for sensitive information you choose to share through the quiz or chatbot, and for any optional marketing communications. You can withdraw consent at any time.
• Performance of a contract — to deliver the coaching services or discovery calls you have requested.
• Legitimate interests — to operate, secure, and improve the Services, in a way that does not override your rights and freedoms.
• Legal obligation — to comply with applicable laws.

You have the right to access, correct, delete, restrict, or object to our processing of your personal information; the right to data portability; and the right to lodge a complaint with your local supervisory authority. To exercise these rights, contact us at info@idealmindscoaching.com.

Ideal Minds is based in the United States, and our service providers (including hosting and analytics) primarily operate in the United States. If you are outside the US, your information will be transferred to and processed in the US, which may have different data protection laws than your home country. Where required, we rely on appropriate safeguards (such as the European Commission's standard contractual clauses) for cross-border transfers.

Our Services are designed for young adults aged 16 to 30. We do not knowingly collect personal information from children under 13. If you are between 13 and 17, please use the Services only with the involvement and consent of a parent or guardian. If you believe a child under 13 has provided personal information to us, please contact us at info@idealmindscoaching.com and we will delete it.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (HTTPS/TLS), access controls, and vendor due diligence. No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security. If we become aware of a security incident that affects your personal information, we will notify you and the appropriate authorities as required by law.

The Services may link to third-party websites and embed third-party tools (for example, Calendly for scheduling, IdealMinds Tech, and social media platforms). Those services are governed by their own privacy policies, which we encourage you to read. We are not responsible for the privacy practices of third parties.

We may update this Privacy Policy from time to time as our Services evolve or as required by law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (for example, by email or a notice on the website). Your continued use of the Services after the changes take effect means you accept the updated policy.

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

• Email: info@idealmindscoaching.com
• Phone: +1 (469) 734 7709
• Website: https://idealmindscoaching.com

See also our Terms of Service.